Returns Policy

We are dedicated to consistently supplying you with high-quality products.

It is our desire that you be completely satisfied with every product you purchase. The appearance of products online can vary greatly depending on the monitor they are viewed through, resolution, etc. We cannot guarantee they will match the colour you see on your screen, though they are the actual pictures of the products.  The shade of colour of the product you receive may not exactly match the colour as displayed by our website on your device due to colour gamut variations and calibrations on screen. Please be aware that if an exact shade colour match is important to you, your order is placed at your own risk.

All our sole colours are solid colours, with the exception of white, silver and gold.  The white is printed so you get a better and brighter true white colour.  The gold and silver printed pairs are designed to wear to give the illusion of a weathered sand washed beach look. We are unable to refund or exchange colours once produced.

Where we provide dimensions and measurements in the description of an Item, the dimensions may vary slightly in real life. It is important to enter your foot size as explained in the Perfect Fit instructions, as there may be a manufacturing variance of  +/- 5mm in the rubber soles. It is your responsibility to ensure that the actual size of each Item is suitable for your purpose prior to submitting your Order. We are unable to refund or exchange if the wrong size has been ordered.

We cannot accept returns or exchanges for change of mind on custom-made items, sale items or eGift cards. 

Please confirm your design before checkout.  We have a comprehensive checklist on checkout where you are reminded to check Design Instructions, Engravable Instructions, Perfect Fit Instruction and our Terms and Conditions. This is to ensure you have triple checked your design.

All custom-made sales are final.

We want you to love your creations.

To ensure satisfaction, please triple check your selections when customising your product.  No refund or exchange is available for change of mind once product has been finalised.

Unfortunately, we can’t accept returns of any custom-made gifts. All our products are personalised especially for you, (that’s why you chose us) once an order has gone into production it then becomes nonrefundable.

eGift Cards.  Unfortunately, sale and promotional items cannot be returned.

Sale items. Unfortunately, sale and promotional items cannot be returned.

It goes without saying that if items are faulty or damaged, we can assist in arranging a replacement.

We will accept returns only for faulty or defective products.

This is very uncommon due to our quality control and strict quality inspections during the packing process we triple check each item before we ship them.

Please contact us before returning any merchandise. Customer is responsible to ship any items they seem faulty or defective back to us and if upon inspection they are found to be faulty the customer will be given a replacement product.  If the products returned are found not to be defective then the customer will be responsible for the shipping costs incurred to return them to the customer. In the unlikely event you receive or believe a product is faulty, please send us an email with photographs to for return instructions. Faulty items will be assessed on a case by case basis. If your item is found to be faulty, we will send you a replacement item and refund your return standard postage.  We recommend when sending your order back, that you use a trackable service as we’re not responsible for lost returns or returns damaged in transit.

What’s Your MO reserves the right to reject faulty or defective returns that we reasonably believe to be worn or damaged through improper use. If this is the case no exchange or credit will be issued and the items will be returned to the customer at the customer’s expense.  What’s Your MO offers no refunds or exchanges on change of mind. This Policy does not exclude or replace your rights under any applicable law.

If customer needs the replacement faster, shipping service can be upgraded at customer’s cost.

As the customer, you are responsible for providing us with correct shipping information and you will be responsible for paying for secondary shipping charges, if product has to be re-sent. What’s Your MO will not refund shipping charges and will not be responsible for unclaimed merchandise once it has been shipped. Orders damaged in shipment should remain in their original packaging. Please contact us immediately with as much description as possible provided about the damage to the shipment including photos. The customer should retain the original package so that the carrier representative may check, if they come by to inspect damage. We reserve the right to change policy at any time. Damaged custom-made thongs returned will be replaced within 3 to 20 days from the date the return was received.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Exceptions apply if product is defective or faulty when received.

For all returns, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

Force Majeure  You agree not to hold us liable for any disruption of our service or failure to deliver our product for any reason beyond our control, including, but not limited to, natural disasters, war, insurrection, terrorism, riots, criminal acts, labor shortages, labor strikes (both lawful and unlawful), postal service or courier service disruption, infrastructure disruption, communication failure, material shortages, or any other circumstance that may be beyond our control.

We are not liable for return shipping.  Whats Your MO is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us. If you are returning a faulty, damaged or incorrectly received item, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.

Cancellation of Orders.

Time is of the essence here.  We know what it’s like to purchase something and then regret the decision. If you have just purchased an order and changed your mind, then contact us immediately on We can’t make any guarantees, but we will always do our best.

If we are notified before goods have been produced, we can accommodate order cancellations. If items have been produced sales are final.

My order has arrived damaged or it hasn’t arrived at all! 

There is nothing worse than patiently waiting for an item to be delivered only to find it has been damaged or even missing in action!

We know how important it is for your items to be in perfect condition.  Help us help you by sending us the details of the damaged item including a photograph so we can start the process of investigating with Australian Post and in getting a replacement sent out to you as soon as possible.

My order has arrived and there’s a spelling mistake!

We know how important it is for the personalisation to be spelt correctly.

If the product has come from our workshop there will be a delivery note. Please check the delivery note to see what characters you entered at the time of order.

Our personalised gifts are tailor-made for you, so our machines will print the same exact message that has been entered by you when ordering. We, therefore, advise you to triple check any names and messages for potential spelling mistakes.
If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process.  Please contact us so we can check your order to see what you entered.

Help us help you – Process for Faulty, Damaged or Incorrect Products.

  1. Contact us at within 48 hours of receiving the delivery.
  2. Please advise us of the fault, damage or missing item.
  3. Please provide a clear photograph of fault, damage or incorrect item including the packaging.
  4. You need to have authorization from What’s Your MO to send item back.
  5. Faults will be assessed case by case. What’s Your MO reserves the right to reject faulty returns that we reasonably believe to be worn or damaged through improper use.
  6. Damaged and Missing items will be investigated by Australia Post or delivery company. Please keep the items and packages as they may need to be assessed by delivery company.
  7. Send items back to us ensuring your parcel is trackable. We take no responsibility in parcels which are lost and do not reach us.

Please return your parcel to:

What’s Your MO Returns
169 Port Hacking Road
Miranda NSW 2228

  1. Once we receive the goods we will contact you informing you advising approval or rejection of your return.

What’s Your MO returns policy may be changed at any time without notice, please ensure that you are up to date with our policies before each purchase.

What’s Your MO offers no refunds or exchanges for change of mind on custom-made or personalised items. All personalised sales are final.

This Policy does not exclude or replace your rights under any applicable law.

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